Terms & Conditions

Delivery/Shipping Policy.

UK Orders
.  We aim to complete all UK orders within 1-2 working days.
.  Items delivered within the UK will be sent using Royal Mail services. We use First Class, Signed For and Special Next Day.
.  You will receive a ‘Order Completion’ email. (Please check and spam/filter folders if not received). Your order will then be booked in with one of the above delivery methods and we will send you any tracking information.

Non UK Orders
.   We aim to complete within 3 working days.
.   Orders will be sent using Royal Mail International services or a courier service.
.    We will complete a customs declaration for ‘Sale of Goods’, with full description and value of items, including tariff codes and country of origin.
.   Duties and taxes are charged by Customs in the destination country and the receiver is responsible for paying them.


Refund, Replacement and Cancellation terms.

Here at Pink Lotus we are fully confident you will be more than happy with your purchase. However, in the unlikely event you are dissatisfied with your purchase in anyway, you may return the item(s) within 5 days of your taking delivery. We will refund the full purchase price and, where the item(s) has been damaged in transit, the cost of your postage.

Alternatively, if you request, we will supply a replacement item(s) instead of a refund, for any damaged goods, once they have been returned to us within 5 days of your taking delivery.

Cancellation of your order can be made before dispatch. Once you order has been dispatched then your purchase price can be refunded, on return of the item, but not any shipping costs. Please notify us within 5 days of receipt of your intent to return the product.

Privacy Policy.
Pink Lotus does not disclose buyer’s information to third parties. We fully comply with the data protection laws applicable to the United Kingdom.

How is customer information protected?
Ordering online is protected by a secure server. The secure server uses industry-standard SSL encryption that encrypts all information you input before it is sent to us. We recommend you use an up to date Internet browser, which supports 128-bit encryption.